Refund & Security
Our delivery promise and the ethical lines we will not cross.
Home / Refund & Security
Delivery promise
We deliver your 20–30 second film within 48 hours of a complete brief.
Refunds
If you are not satisfied, contact us within 7 days of delivery for a full or partial refund.
Ethical safeguards
AUTHORIZATION
Family authorization
We require family authorization to create a memory of a deceased person.
LABELING
AI labeling
Every video is clearly labeled as AI-generated.
BOUNDARIES
No minors, no deception
We do not create content involving minors, and we refuse deceptive or harmful use.
Security: your photos are stored access-controlled and deleted after delivery. We never sell or train on your data.